Q: What is a site license?
A: No, site license means license at your site only. We don’t charge subscriptions and update our products continually so keep on coming back. Site license means you can only use the product at your agency. It is not legal to share with 99 of your best buddies.
Q: Am I ordering computers with software on them?
A: Yes – these are Lenovo mini desktop computers with Lenovo screens and all the cords you need to connect them with very clear and easy directions. Within 30 minutes you will be teaching – literally plug and train. There are video tutorials and User Manuals sent and pdf on the stations. In the event you have an aversion to How To anything – call us for help 253.435.0911.
Q: Do you need to install computers at our site or do I need my IT department to install them?
A: No, but if you feel more comfortable IT can come down and push buttons, read the install, start-up, and testing material, and help you. We suggest you sign up for personal training online. These stations were designed for plug and train – we were teachers too and know what happens when you need IT.
Q: Can I put your simulation software on my computers?
A: Not possible – the stations have 16 phone lines, 2 text to 911, 2 radio channels, sound effects, and a recording studio. The simulation software cannot be put on any computer. Size matters. Every computer we sell for the simulation must be programmed and set up to communicate with another station. There are many security settings, firewalls are off, updates for Windows are off and the stations are tested and tested again before being sent. We also load up all training videos.
Q: Can we use our own headsets for the stations?
A: Yes
Q: What does the warranty cover?
A: Professional Pride Inc. warrants product at the time of acceptance, for a period of twelve (12) months. The product shall be free from defects in materials or workmanship, and shall function in accordance with the system description. If a hardware defect arises and a claim is received within the warranty period, Professional Pride, Inc. will either repair at no charge or
exchange for a new product. Shipping cost will be paid by the supplier.
Q: Is there a yearly fee for upkeep and do I have to pay for upgrades?
A: At this time we do not charge for upgrades or new builds. We are always improving and making changes if problems exist – we want you to have the best system ever. We provide phone assist, email and online assist and full video tutorials for any upgrades or new build install (it’s easy).