Does your community have a 9-1-1 career course? Probably not, until now. Let’s get started! Deploy our 911 CAREER TRAINING SYSTEM today. One complete training solution for your grads to have an in-demand highly-paid career in 9-1-1.
NEW Fall quarter – Academy Students ’50’ Ai Caller Practice
9-1-1 Collaborations
Is 9-1-1 Reality an 'appliance' and what does that mean?
Yes. What “computer system as an appliance” means. An appliance is a system that is:
- Pre-configured
- Purpose-built for a specific function
- Not intended to be modified much by the end user
- “Plug-and-play” from the operator’s perspective
A computer that behaves like a tool, not like a customizable workstation.
- The simulator is delivered as a complete, self-contained system
- It runs a specific application (911 simulation) without needing custom setup
- Users (trainers/teachers) don’t manage the underlying OS, configs, etc.
- It’s treated operationally like equipment, not IT infrastructure
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Type
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Description
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General computer system
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Flexible, user-managed (install apps, configure, troubleshoot)
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Appliance
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Locked-down, purpose-built, minimal user intervention
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Can we use our own computers and just load the software?
No – short answer. The 9-1-1 Reality Simulator is Windows programmed to work with a system of multiple phone lines, multiple radio channels, recording studio, sound effects, text to 9-1-1 and the list goes on. We require state-of-the-art equipment.
Do you charge to come and set up and train?
Nope, setup is like setting up your home computer – plug in the cords to the proper ports. Watch the Setup Video sent with shipping. No setup charges or requirement for us to come and ‘plug them in’ because that is what is needed. With multiple stations on site setup and training is available. Please add this to your quote. We always LOVE meeting our new owners.
Can we use our own headsets for the stations?
Sure. Our headsets are pretty amazing though.
What does the warranty cover?
The warranty is for the equipment; computer, monitors and accessories. The software is warranted for the life of the computer.
Is there a yearly fee for upkeep and do I have to pay for upgrades?
No fees at all, you own this great hard working reliable training tool. We have systems still working for the last fifteen years. If we have a required ‘update’, such as some nasty change in Windows, we can work on your station remote. If we have a significant ‘upgrade’, we will offer this to you for minimal cost. Upgrades are never required.
What is included in the 9-1-1 Academy $249 per seat?
$249 is the complete cost one student seat in the Academy.
Embedded Ten Unit Textbook The Emergency Communications Manual
Final NECC National Certification Exam
Seat In Our 10 Unit 9-1-1 Online Course
Can our teachers get certified to teach this course?
Yes, teachers can be NECC Certified. Teacher NECC Certification is only mandatory to issue NECC Certification to Students. NECC Certification is not mandatory to teach the course. NECC certification for teachers is the same final exam for the students. Teachers also agree to a skills exam assessment on a simulator.
How many hours or semesters is this 10 unit course?
We would love to say, “How many hours are the criminal justice, EMT or Firefighter career course?” Use those as a guideline. However, unfortunately, traditionally, it has been considered a 40-hour APCO, NENA ‘introduction’ course is adequate for entry-level 9-1-1 career education. We recommend 180 hours, two semesters minimum.
Where was this 10 unit 9-1-1 Academy created?
A vocational college dean, and an advisory board of 9-1-1 professional trainers using a DACUM process to determine the areas of study needed, the core competencies and skills needed. The result was ten units of study and curriculum certification from Professional Testing Corporation (NENA ENP).
Is this 9-1-1 Academy online course customizable?
Yes, every one of the ten unit lessons allow for ‘unpublish’ or ‘add a lesson’. For NECC Certification, all ten units must be covered, and the 9-1-1 Emergency Communications Manual must be read. NECC is optional; the course can be taught with another certification.
Can I teach this course in the classroom instead of online?
Yes as the units can also be customized to work in the classroom or a hybrid online and classroom.
Are there lessons on job search at 9-1-1?
There is a unit on job search that explains the common Critical job exam and links to current jobs. About the 9-1-1 job interview and desired qualities.
Is the $249 the only charge for student seats?
Yes, this covers the entire course, the embedded textbook and the NECC final exam fee. The 9-1-1 Ai is an additional charge per student.
Can we order hardcopy books and get a reduced price?
Yes and no. Yes, you can order classroom copies, however the online units are updated and kept current. Hardcopy books can get outdated.
Is there a minimum number of seats we must purchase?
Yes, three is the minimum seats.
Are there charges for the Teachable platform?
No, we create your course for the number of students you purchase.
Once I order the student seats, do I enroll the students?
Yes, you have a video on how to send an invite. You can assign a password of the student can make their own.
Does your company keep records of our students quizzes of final exam score?
No, we honor privacy rules for student. All records, scores must be kept by the teacher or instructor. We are advised if the student passes the NECC final exam or not. The student must download their certificate provided once they receive a passing score.
Do you add new material to the course or is it the same course every year.
We do continually monitor 9-1-1. If we find something wonderful to share or add, or some important information or call comes out – we send it directly to our teachers who are currently teaching.
Can I change the order of the Units?
We do continually monitor 9-1-1. If we find something wonderful to share or add, or some important information or call comes out – we send it directly to our teachers who are currently teaching.
What topics does the Academy cover?
Everything you need to build foundational understanding of 9-1-1 from its history to its future to practical preparation for a great career in 9-1-1. Link to 911_Manual_Table_of _Contents.
Can I use the Academy with Canvas?
Not directly; they are competing platforms. If you are familiar with Canvas, Teachable operates similarly. The teacher/school can direct students inside Canvas to our course on Teachable using external links.
How many hours/credits is the course?
That is up to you and your team. However, we strongly recommend that you have at least as many credits/hours as you would for any other public safety course (9-12 credits/30-40 hours for a HS CTE course).
What type of training/support is available to new teachers?
We provide video tutorials which are available in the Owner’s Room. We can schedule live, online training with you and your team on TEAMS. We also provide ongoing support via email, chat or phone Monday through Friday from 9:00 am until 2:00 pm Pacific Time.
What websites does IT need to safelist so students can access the course and the NECC exam:
- 9-1-1Academy.com (for course)
- Teachable.com (for course)
- ClassMarker.com (for NECC exam)
- 911CareerTraining.com (for job search)
- 911Trainer.com (to purchase seats online)
A Turn Key 9-1-1 Career Training Program - Setup And Teach
- Plug and Train Portable 9-1-1 Simulator
- 9-1-1 Textbook & Online 10 Unit Course
- Teacher & Student Online Exams & Certification
