9-11 Emergency Communications Manual

9-1-1 Emergency Communications Manual (Hard Copy)
By Sue Pivetta




This full 10 unit 9-1-1 textbook on every aspect of emergency communications – written for ‘entry level’ 9-1-1 career training. Over 20,000 copies sold to date and in it’s 5th edition in 2017. This year a Canadian version was created for high school and colleges to the north.

This manual is the ONLY textbook with student workbook written for entry level training for CTE and VocEd for 9-1-1. Easy to read and always current – with over 300 pages of well organized information on Emergency Communications.

This manual pdf is loaded onto every simulator and the 9-1-1 Academy station or can be ordered as classroom copies or by students. We offer a % discount for multiples or bookstores.

This manual also has a companion Student Workbook for self-directed learning or classroom programs.


EXPLORING EMERGENCY COMMUNICATIONS – Wild Calling. Learn about the entire Emergency Communications network, the job, the complexity and the reality of the work ‘from the trenches’ approach.

STRESS MANAGEMENT – The Wellness Book 911. Practical in depth understanding of the nature and causes of stress in the workplace. Includes  staying well on shift-work, PTSD, shiftwork survival. Ideas that work in this high pressure world.

EMERGENCY CALL TAKING – 911, What Are You Reporting. A fascinating insiders look at 911 calls and the dynamics of emergency call receiving basics and more.  The tools of the trade for speaking to people with emergencies.

EMD COMMUNICATIONS – Chain of Survival. Concepts of EMD and the history, formulation of giving pre-arrival and assessing signs and symptoms over the phone. Medic One paramedic co-authored this material.

POLICE COMMUNICATIONS – Badge #911. An Intriguing study of police communications systems. Sections are grouped by Crimes Against Persons and Crimes Against Property.  Learn about the many types of calls for police.

TECHNOLOGY NG911 – Saving Seconds, Saving Lives. An in-depth study of the 911 system, about the equipment students will be working with and current next generation 911 – Text to 9-1-1, CAD basics.

FIRE COMMUNICATIONS – High Performance Team. Student book is an absorbing survey of fire communications to include ICS and Hazmat, co-authored by a Fire Lt.  What to say to a person trapped.

CRISIS INTERVENTION – Making a Difference. Student book is an intense study of crisis intervention, rape, domestic violence, suicidal persons and how to be an intervention expert – extracts from Crisis Clinic training modules.

LIABILITY AND ACCOUNTABILITY – 911 Here Comes the Judge. A quick study on concepts of the law that make sense and quiet the fears by providing definite guidelines and information on liability, the courts systems and about the law.

EMERGENCY RADIO – The Crucial Link. Common and safe methods for ensuring that the emergency radio protects and serves the responders and the citizens.  Differences between police, fire and EMS radio as well as safety for the units.